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How can I contact YourBestFriendShop?


What payment methods do you accept?

I cannot process my payment, what can I do?

Shipping And Customs

When will my order be processed?

How long will it take to receive my order?

Will I be charged with customs and taxes?

Where are your products made and ship from?

Where are you located?


How do I return an item?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

Active Rolling Ball

How long does it take to ship? And to be delivered?

How does the ball work?

does it make some kind of noise?

What is the ball made of?

Is it safe for my dog?